Doing the right the first time!

"Zero Defects" is one of the postulates from "Philip Crosby's "Absolutes of Quality Management". Although applicable to any type of enterprise, it has been primarily adopted withinindustry supply chains wherever large volumes of components are being purchased (common items such as nuts and bolts are good examples).

1979, after a career at ITT, Crosby started the management consulting company Philip Crosby Associates, Inc.This consulting group provided educational courses in quality management both at their headquarters in Winter Park, Florida, and at eight foreign locations. Also in 1979, Crosby published his first business book, Quality Is Free. This book would become popular at the time because of the crisis in North American quality. During the late 1970s and into the 1980s, North American manufacturers were losing market share to Japanese products largely due to the superior quality of the Japanese goods.

Topsion Doing the right the first time.